Interpersonal conflict on workplace American vs Chinese

The effective management of workplace conflict requires an understanding of the nature and sources of conflict in the workplace. Conflict occurs when there is a perception of incompatible interests between workplace participants. This should be distinguished from disputes. Disputes are merely a by-product of conflict. They are the outward articulation of conflict. Typical disputes come in the form of formal court cases, grievances, arguments, threats and counter threats etc. Conflict can exist without disputes, but disputes do not exist without conflict. Conflict, however, might not be so easily noticed. Much conflict exists in every workplace without turning into disputes.

Introduction.................................................................................................................. 3

Chapter 1 Theory of interpersonal conflict in workplace............................................ 4
1.1. What is the conflict...............................
1.2. Deferent types of conflict.......................
1.3. Conflicts in workplace.....................
1.4. Interpersonal conflict in workplace.....................
1.5. Conflict resolution..........................................
Conclusion on chapter 1............................................................................................

Chapter 2 Comparison of american and chinese cultures of interpersonal conflict in workplace.................................................................................................................
2.1. How American and Chinese people understand the definition of conflict...
2.2. Comparison of the US and China using cross- cultural studies...........
2.3. The American dual concern model.............................
2.4. Elements of Chinese culture impacting conflict canagement styles.......
2.5. Chinese methods of conflict management ............................................
Conclusion....................................
References................................