Автор работы: Пользователь скрыл имя, 20 Февраля 2012 в 17:10, реферат
NONVERBAL COMMUNICATION refers to the process whereby a message is sent and received through any one or more human sense channels, without the use of language. Such messages can be intentional and conscious or unintentional and unconscious. A preacher's hand gestures during a sermon are usually intentional. Totally unconscious communication was effected by a woman who, seated with her legs crossed, punctuated the end of each sentence with a jerk of her leg as she read orally. Whatever the intention in the mind of the communicator, or whatever the level of awareness of the messages being sent, nonverbal communication is very powerful and significant in a person's life and in his interaction in the community.